Shlok A-1 Saree
At Shlok A-1 Saree, we understand that sometimes plans change. Our Cancellation Policy explains how order cancellations work for both prepaid and COD orders.
1. Order Cancellation by Customer
a) Before Dispatch
- Orders can be cancelled within 2 hours of placing the order.
- To request cancellation, contact us immediately via WhatsApp / Call with your order number.
- If the order has not been packed or dispatched, we will cancel it and issue a refund (for prepaid orders).
b) After Dispatch
- Once your order is packed or dispatched, cancellation is not allowed.
- You may still request a return after receiving the product (as per our Return Policy).
2. Cancellation of COD Orders
- COD orders cannot be cancelled once the delivery rider is out for delivery.
- Repeated cancellation of COD orders may result in blocking of COD services for that customer.
3. Cancellation by Shlok A-1 Saree
We reserve the right to cancel orders under the following circumstances:
- Product out of stock
- Payment not confirmed
- Incorrect or incomplete address
- Multiple failed delivery attempts
- Fraudulent orders or suspicious activity
In such cases, customers will be notified via WhatsApp/SMS/Call.
4. Refund for Cancelled Orders
For Prepaid Orders:
- If cancelled before dispatch, the refund will be processed to the original payment method.
- Refund processing time: 7–10 working days.
For COD Orders:
- No refund is applicable as no payment was taken at checkout.
5. Contact Us for Cancellation
To cancel your order, contact us quickly at:
Phone/WhatsApp: [+919324451815]
Email: [support@shlok-a-1-saree.com]
